Tech Support and Accounts
Microsoft Support Scam
Microsoft Support Scam explained in plain English: what to watch for, what to do, and how to practice safely.
Example message
Microsoft Security: Your computer is infected. Call support immediately.
What it is
Microsoft Support Scam is a tech support and accounts scheme where an ordinary message, call, email, or chat is shaped into an urgent request. It is designed to make you act before checking the source.
How it works
The scam usually starts with a believable prompt such as: “Microsoft Security: Your computer is infected. Call support immediately.” From there, the person is pushed toward a link, payment, code, document, or conversation before they can verify the request independently.
Red flags
- Unexpected security warning
- Remote access request
- Support number inside alert
- Request for password or one-time code
What to do
- Do not use the link, phone number, or payment instruction from the message.
- Close the pop-up and use official support channels if needed.
- If you entered information or sent money, contact your bank or account provider immediately and save screenshots.
If it already happened
- Stop communicating with the sender.
- Do not send more money or codes.
- Contact the real company, bank, platform, or agency through an official channel.
- Save the message, number, email, and screenshots.
Prevention tips
- Save official websites and app links instead of trusting message links.
- Pause when a request adds urgency, secrecy, or an unusual payment step.
- Close the pop-up and use official support channels if needed.
- Practice the related eSafe Academy training before a real message arrives.
Related scam guides
Practice safely
Try the matching training scenario
Every guide ends with practice. Use the eSafe Academy training flow to rehearse the safe response before a real message arrives.