Senior mode
Stop. Call back. Verify.
A simpler scam safety path for older adults and families. Large text, clear choices and no shame.
Never share codes
No bank, agency or support person should receive a one-time code on an incoming call.
Do not stay on the line
If someone says you cannot hang up, that is a reason to hang up.
Use saved numbers
Call the number already saved in your phone or printed on the card.
Practice these calls and messages
- A bank calls and asks for a one-time code
- Social Security says your number is suspended
- A grandchild texts from a new phone number
- A tech support pop-up says your computer is infected
- A familiar voice asks for urgent money